Surrey Community Connections services are universal access services to support people with mental health needs to stay well in their communities. They are an integral part of the pathway for people who experience mental health problems, often bridging the gap between primary mental health care and secondary mental health care. There are five voluntary sector providers covering the 11 districts and boroughs in Surrey, who are commissioned for the outcomes and outputs they deliver.
Providers work in different ways to deliver those outcomes. This evaluation analyses the impact of the different models of community connections services in Surrey in 2014/15 (the second year of operation of these services). Performance monitoring data for the financial year 2014/15 was enriched by survey data obtained from people who use community connections and staff/volunteers working in the services.